(02) 8319 5850 sales@benelds.com.au

Benelds Privacy Policy

Introduction

The Trustee for Benelds International Trust (ABN 13 780 969 403) of 7 Woolard Road, Springfield NSW Australia (“Benelds”) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Benelds users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us.

Collection of Information

In order to use the Benelds online payment service, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Benelds is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website or online payment service.

Use of Collected Information

Any details collected from Benelds customers is required in order to provide you with our online payment service, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our online payment service, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of our online payment service, you can email us at accounts@benelds.com.au.

Access to Collected Information

If your Personally Identifiable Information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing accounts@benelds.com.au.

Use of this Website

We understand that privacy online is important to users of our Site, especially when conducting business.
This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without 
transacting business and Visitors who register to transact business on the Site and make use of the various services offered by http://benelds.com.au (collectively, “Services”) (“Authorized Customers”).

Routine Information Collection

All web servers track basic information about their visitors. This information includes, but is not limited to, IP addresses, browser details, timestamps and referring pages. None of this information can personally identify specific visitors to this site. The information is tracked for routine administration and maintenance purposes, and lets us know what pages and information are useful and helpful to visitors.

Cookies and Web Beacons

Where necessary, this site uses cookies to store information about a visitor’s preferences and history in order to better serve the visitor and/or present the visitor with customised content.

Advertising partners and other third parties may also use cookies, scripts and/or web beacons to track visitors to our site in order to display advertisements and other useful information. Such tracking is done directly by the third parties through their own servers and is subject to their own privacy policies.

Controlling Your Privacy

Note that you can change your browser settings to disable cookies if you have privacy concerns. Disabling cookies for all sites is not recommended as it may interfere with your use of some sites. The best option is to disable or enable cookies on a per-site basis. Consult your browser documentation for instructions on how to block cookies and other tracking mechanisms.

Special Note About Google Advertising

Any advertisements served by Google, Inc., and affiliated companies may be controlled using cookies. These cookies allow Google to display ads based on your visits to this site and other sites that use Google advertising services. Learn how to opt out of Google’s cookie usage. As mentioned above, any tracking done by Google through cookies and other mechanisms is subject to Google’s own privacy policies.

About Google advertising: What is the DoubleClick DART cookie? The DoubleClick DART cookie is used by Google in the ads served on publisher websites displaying AdSense for content ads. When users visit an AdSense publisher’s website and either view or click on an ad, a cookie may be dropped on that end user’s browser. The data gathered from these cookies will be used to help AdSense publishers better serve and manage the ads on their site(s) and across the web. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy. ( http://www.google.com/privacy_ads.html)

As you browse benelds.com.au, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Benelds. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number. You can visit their page to opt out of AdRoll’s and their partners’ targeted advertising.

Orders

If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Benelds uses Personally Identifiable Information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails or other kinds of correspondence. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by clicking the unsubscribe link included in all email communication. We will NEVER pass on your personal information to any third party that is not our agent/service provider.  If we should come across a service that we believe to be of use to you, we’ll suggest it to you, not suggest you to them.

Third Parties

Benelds may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your Personally Identifiable Information for any other purpose. Benelds does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served upon us.

Links

Links on the Benelds site to external entities are not covered within this policy.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, and other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Benelds Security Policy

Benelds uses the Stripe Payment Gateway for its online credit card transactions.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Benelds or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within Stripe.
  • Stripe is an authorised third party processor.